Sales & Warranty Policy

 

PRICES:

All prices are FOB, Hilco Vision warehouse at published prices in effect when shipped.  Orders received are subject to approval by Hilco Vision. Prices are subject to change without notice.

TERMS:

Net 30

ORDER PLACEMENT:

Orders can be placed on-line at www.hilcovision.com, by phone at (800) 955-6544, or by fax at (800) 995-2154.

HOURS OF OPERATION:

Monday through Thursday 8:30 a.m. to 6:00 p.m. and on Friday 9:00 a.m. to 5:00 p.m. (EST)

ORDER HANDLING FEE:

A $2.00 handling charge will be applied to each new order processed.

WARRANTY:

All Hilco Vision products are guaranteed to be free of any defects in material or workmanship for a period of one year from date of purchase.

RETURN AND EXCHANGE POLICY:

Authorized approval and an RMA# issued by Hilco Vision are requested prior to the return of any products.  Please also include a copy of the original packing slip to ensure proper credit.  Any returned product must be in re-saleable condition and be in its original packaging for complete credit.

A 20% restocking fee will be applied for all returns such as inventory balancing, cancelled orders or incorrect merchandise ordered.  Additional handling fees may apply if proper documentation is not provided with the return.

Personalized, discontinued, or product returned to Hilco Vision that is more than one year old will not be accepted for credit. Kits, displays, or products that have been opened or partially used will not be eligible for return.

CLAIMS:

Claims for product damaged in transit or shipment shortages must be made to Hilco Vision within 5 days of receipt.  Proof of delivery on shipments must be made within 60 days of invoicing.  A service charge will apply for any requests past the 60 day limit.

SERVICE:

Hilco Vision makes every effort to ship non-custom, in-stock items the same day if ordered by 5:00 p.m. (EST).  Every effort will be made to expedite rush orders when requested.

METHOD OF SHIPMENTS:

UPS, Federal Express, USPS, Eastern Connections, ICS, and Canpar

CREDIT CARDS:

Hilco Vision accepts MasterCard, Visa, and American Express

HILCO MACHINE SERVICING:

All machinery that is in need of servicing should be sent to:

Hilco Vision, 33 West Bacon Street, Plainville, MA 02762   Attn: Machine Repairs

MACHINE SERVICING PROGRAM:

All Hilco machinery carries a one year limited warranty against manufacturer defects.  All out of warranty machine services and maintenance will be quoted prior to servicing and are the responsibility of the owner of the equipment.  If you have any questions regarding the machine servicing procedure, please call (800) 955-6544 and speak to one of our customer service representatives.