Frequently Asked Questions

 

I have an account with your company but do not currently order on-line.  What do I need to do to establish an on-line account?
Click the link “Need to register for an account?” located in the sign-in box.  Fill in information and click register.
   
I want to establish a new account with your company.  What do I need to do?
Click on the New Account Application link located on the bottom of the home page.  Select the appropriate form and print it out.  Once you have completed the form, please fax it back to the number listed on the form and a customer care representative will contact you to setup an account.
   
Do you have a feature on your site that allows me to do "quick ordering" instead of having to go to each category?
Yes.  It is called "Quick Order" and is located in the top bar of the website. 
   
Will I get an e-mail confirmation for my order?
Yes.  Once you have completed and submitted your order an e-mail confirmation will go to the user's e-mail confirming the order.  If they have any issues with the
order, please contact our Customer Care team.
   
Can I review my order history?
Yes.  Click on "Order Tracking and History" link located at the bottom of the homepage.
   
Can I use a credit card to pay for my order?
Yes.  Hilco Vision accepts MasterCard, Visa and American Express.  Please be aware that your entire order, including freight, will be charged at the time of checkout.   There may be times when a product is backordered.  You will be billed for the backordered product at the time of checkout and the product will be shipped out when it becomes available.
   
Does your website have a "Favorites" section that will allow me to order the "most ordered" items easily?
Yes. Click on the "Quick Reorder" in the My Account Section of the website (located at the top of the homepage to the far right).
   
Do you have volume discounts on products?
Yes.  Volume discounts can be found in our catalog.  Volume discounts are applied to products once they are added to the shopping cart.  Special pricing and discounts such as "Buy X and get one FREE" or "X OFF" if you buy multiple products are not always shown on the website.  Special pricing will be taken into account at the time of invoicing.
   
What is the best way to search for products I am interested in?

We have provided a number of different options for you.  Here are just a few:

  • Search Navigation located in the top bar of the website
  • Filters located on the right side of the page
  • Electronic Catalog located at the bottom on the page under Resource Library
   
Can I view your catalog online?
Yes.  Our catalog features over 300 pages of Smart Optical Eyecare products.  You can click on the Online Catalogs link at the bottom of any page under Resource Library and you will be able to view the catalog.
   
Does your company have online product training videos?
Yes.  Click on the Product Videos link under Resource Library located at the bottom of the website.
   
How do I change my password?
Click on "View My Profile" located in the My Account Section of the website (located on the top right side of home page)
   
I forgot my password. How do I reset it?
Click on the "Forgot your Password?" located within the Sign In box.  Type in your user name and click on the "Retrieve" button.
   
Does your company repair eyeglasses?
Yes.  Click on the Eyewear Repair link under Resource Library at the bottom of the page.  You will be able to view all our services and rates for eyewear repair.  Also included is an order form to fill out and send in to have your glasses repaired.