Date of last change 2/16/23
Please do not use Hilco Vision Sites if you do not agree with this Policy.
A. The Information We Collect from You
1. Non-Personally Identifiable Information
When you enter the Hilco Vision Sites, we may collect certain non-personally identifiable information. This may include your browser information (including browser type, browser version, browser language, browser plug-in type and version, country and time zone from which users access your site, and host operating system and demographic information). We use this information to help diagnose problems with our servers and for other administrative purposes.
In addition, aggregate traffic information may also be collected by the Hilco Vision Sites from this non-personally identifiable information. We may use this data for improving the services offered at www.hilcovision.com, www.hilcovision.co.uk, and www.hilcovision.com.au.
2. Personally Identifiable Information
Some services offered on the Hilco Vision Sites are only made available if we have certain information about you. To register as a member and access these services, you will, from time to time, be asked to submit personal information about yourself. We collect and process the following personally identifiable information related to our services: (i.e., name, IP address, email address, address, phone number, financial accounts, and government identification number)
What is a Cookie?
Cookies are small text files that websites place in your browser when you visit them. When you return to the site, the site can access its previously placed cookie to uniquely identify your browser. Cookies accomplish several different things. They recall your preferences at a website, help content render more efficiently, and improve the overall user experience on a website. They can also help advertisers see what interests you and what advertising may be relevant to you. For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit http://www.allaboutcookies.org/.
What types of cookies do we use on Hilco Vision Sites?
We primarily use two different types of cookies on this website: (1) Strictly Necessarily Cookies and (2) Analytics Cookies.
Strictly Necessary Cookies: These cookies are essential in order to enable you to move around the website and use its features and services, such as accessing secure areas of the website. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Analytics Cookies: These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies you. All the information that these cookies collect is anonymous and is used only to improve a website’s services.
Specifically, the Hilco Vision site uses Google Analytics Cookies. Information collected by the Google Analytics cookies will be transmitted to and stored by Google on servers in the United States of America in accordance with its privacy practices. To see an overview of privacy at Google and how this applies to Google Analytics, visit http://www.google.com/policies/privacy/ads/#toc-analytics. You may opt out of tracking by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout?hl=en-GB.
You can enable, disable or delete cookies within your browser. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” menu). Disabling a cookie or category of cookie does not delete the cookie from your browser; you will need to do this yourself from within your browser by choosing the option to delete cookies. If you have disabled one or more analytics cookies, we may still use information collected from cookies prior to your disabled preference being set, however,
we will stop using the disabled cookie to collect any further information.
4. Other Methods of Collecting Data
In addition to cookies, the Hilco Vision Sites employ pixel tags and/or web beacons to collect non-personally identifiable data.
Pixel tags or web beacons are small strings of code that provide a method for delivering a graphic image on a Web page or other document. Pixel tags and web beacons allow the operator of the Web page or other document, or a third party who serves the pixel tag, to set, read, and modify cookies. Pixel tags and web beacons may also be used to obtain information about the computer being used to view that Web page or other document. The entity that sends the tag can view the IP address of the computer that the tag is sent to, the time it was sent, the user's operating system and browser type, and similar information. www.hilcovision.com, www.hilcovision.co.uk and www.hilcovision.com.au employ web storage to collect and store non-personally identifiable data in your browser. Web storage functions similar to cookies as described above, however, by storing information in your browser we are given more space than traditional cookies. We utilize both persistent and session web storage. www.hilcovision.com, www.hilcovision.co.uk and www.hilcovision.com.au employ application caches to collect and store non-personally identifiable data.
5. Privacy of Children and Sensitive Consumer Information
Hilco Vision does not knowingly collect information from anyone under the age of 13. www.hilcovision.com, www.hilcovision.co.uk and www.hilcovision.com.au do not knowingly obtain or store any Sensitive Consumer Information, such as Social Security Numbers and other government issued identifiers; insurance plan numbers; financial account numbers; information that describes the precise real-time geographic location of an individual; or precise information related to health or medicals conditions.
B. Use of Information Collected
1. Primary purpose
The information and data collected by the Hilco Vision Sites is primarily for the purposes of:
- Ensuring that content and services from our site is presented to you in the most effective manner for you and your computer;
- Providing you the services you request;
- Notifying you about changes to our service and policies; and
- Responding to your customer support inquiries.
We may periodically contact you using information supplied to the site (i.e. to provide newsletters you have requested). You may opt out of receiving certain communications by clicking on the unsubscribe link at the bottom of such emails.
Certain communications, such as those regarding changes to our policies or changes to services you have purchased, you may not opt out of.
C. Disclosure of your Personal Information
1. Third Parties
We do not rent, share, sell, or trade personally identifiable information with third parties for their promotional purposes.
2. Compliance with Law
3. Service Providers
We may employ service providers and other companies and individuals to perform functions and provide services on our behalf (such as payment processing, e-mail service, and account management). These entities may have access to your personal information to the extent needed to perform their functions and also to provide you with the services that you have requested.
D. Changing or Deleting Your Information
If you are a registered user, you may review the personal information provided in your account registration. If your personally identifiable information changes, or if you no longer desire our service, you may update your personal information by contacting our Customer Care Department in the US at (800) 955-6544 or our Customer Service Department in the UK at 0800 59 11 50. In some cases we may retain copies of your information if required by law. For questions about your personal information, please contact our Customer Care Department in the US at (800) 955-6544 or our Customer Service Department in the UK at 0800 59 11 50.
We have implemented reasonable measures to protect the information we collect and store, taking into consideration the types of risks we face and the reasonable protections available to us. No method of protecting information is 100% secure, and we cannot guarantee its absolute security.
F. Information for Users outside the United States
G. Your California Privacy Rights
California law permits customers in California to request certain details about how their information is shared with third parties and, in some cases, affiliates, when the information is shared for those third parties’ and affiliates’ own direct marketing purposes. Under the law, a business must either provide this information or permit California customers to opt in to, or opt out of, this type of sharing.
We may from time to time elect to share certain information about you collected by us on Hilco Vision Sites with third parties or affiliates for those third parties’ or affiliates’ own marketing purposes. If you are a California resident, you may opt out of such future sharing and/or request information about our compliance with this law by contacting our Customer Care Department at: Hilco Vision, 575 West Street, Mansfield, MA 02048. Any such request must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this mailing address.
H. Privacy Practices of Third Parties
In the United States call (800) 955-6544 or write to: Hilco Vision, West Street, Mansfield, MA 02048.
In the United Kingdom call (+44 (0)1969 667688 or write to: Hilco Vision, Brunt Acres Road Industrial Estate, Hawes, North Yorkshire DL8 3UZ, United Kingdom.
In Australia call 1800 217 651 or New Zealand call 0800 522 151 or write to: Hilco Vision, 4 Stuart Road, RICHMOND SA 5033 AUS.